Privacy Policy

Last updated: 7/25/2025

Our Privacy Commitment

Palace Home Warranty is committed to protecting your privacy. We do not sell, rent, lease, or share your personal information with third parties for marketing purposes.

Introduction

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What Personal Information Do We Collect?

When ordering or registering on our site, as appropriate, you may be asked to enter your:

  • Name
  • Email address
  • Phone number (optional for most forms)
  • Mailing address
  • Home details for warranty quotes

When Do We Collect Information?

We collect information from you when you:

  • Register on our site
  • Subscribe to a newsletter
  • Respond to a survey
  • Fill out a form
  • Use our warranty calculator
  • Request a quote
  • Enter information on our site
  • Use our chat support feature

How Do We Use Your Information?

We may use the information we collect from you in the following ways:

  • To personalize your experience and deliver content and product offerings in which you are most interested
  • To improve our website in order to better serve you
  • To allow us to better service you in responding to your customer service requests
  • To process warranty applications and claims
  • To send periodic emails regarding your warranty or other services (only if you've opted in)
  • To provide customer support and technical assistance

STRICT NO-SHARING POLICY

WE DO NOT SELL, RENT, LEASE, OR SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES FOR MARKETING PURPOSES.

  • ✗ NO mobile information shared with third parties/affiliates for marketing/promotional purposes
  • ✗ NO personal data sold to data brokers or marketing companies
  • ✗ NO contact information rented to other businesses
  • ✗ NO sharing of text messaging opt-in data with any third parties
  • ✗ NO affiliate marketing using your personal information

All text messaging originator opt-in data and consent information will not be shared with any third parties.

How Do We Protect Your Information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

  • We use regular malware scanning
  • Your personal information is contained behind secured networks
  • Only a limited number of persons have special access rights to such systems
  • All sensitive information is encrypted via Secure Socket Layer (SSL) technology
  • We implement a variety of security measures to maintain the safety of your personal information
  • All transactions are processed through a secure gateway provider

Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

Children's Privacy (COPPA)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old.

Fair Information Practices

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • We will notify you via email within 7 business days
  • We will notify you via in-site notification within 7 business days

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process warranty applications and send information related to your warranty
  • Send you additional information related to your product and/or service (only if opted in)

To be in accordance with CAN-SPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses
  • Identify the message as an advertisement in some reasonable way
  • Include the physical address of our business
  • Monitor third-party email marketing services for compliance, if one is used
  • Honor opt-out/unsubscribe requests quickly
  • Allow users to unsubscribe by using the link at the bottom of each email

Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of your personal information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Request restriction of processing your personal information
  • Request transfer of your personal information
  • Withdraw consent at any time

Contact Information

If there are any questions regarding this privacy policy, you may contact us using the information below:

  • Phone: 1-800-PALACE-1
  • Email: privacy@palacehomewarranty.com
  • Address: 123 Warranty Lane, Austin, TX 78701